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Just contact us by phone, fax, or email to let us know what you are interested in. Exhibit displays and display graphics are not the kind of things you can simply put in a web site's shopping cart. We expect customers to have questions about many details.
The next step, after your questions have been answered, is for us to type an Order Confirmation, which we send by fax or email. The Order Confirmation includes vital information such as: your shipping address, contact information, and a detailed, itemized list of what it is you want . It is a safety measure to make certain we have the order just right and you get what you want, when you want it, at the price you expect to pay, and, of course, shipped to the right address. When you have approved the order, you can either fill in your credit card information on the bottom portion of the Order Confirmation, or give it to us via a phone call or email. We will need the billing address for the credit card, the name on the credit card, and the bank code (3 digit code on back of MC or VISA, 4 digit code on front of AMEX). We then process your order, faxing, emailing, and/or mailing you an Invoice marked "PAID". |
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That is perhaps the most important question a customer can have and at the same time the most difficult to answer in an absolutely credible way. We know we are conscientious, but how do you know that? The important thing is that we understand the critical nature of the exhibit business. It’s not like ordering a new piece of furniture. Failing to get a display on time results in a business loss that is many time greater than the value of the display alone.
Our nightmare is a customer standing in front of shower curtain (typical pipe and drape at the back of your exhibit booth) passing out business cards because there is no display for customers to see. This has happened once in all the years we have been providing displays. We got the display to the city where the show was, but we didn’t have the right tracking information and couldn’t help the customer get the display. Their home office was very angry. And rightfully so! We apologized, accepted full responsibilty, and issued an immediate and full refund. When that customer called, trusting us again, regarding a subsequent event, we were able to make up for our previous failure with an extra level of service. |
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Several reasons.
First, there is more to them than meets the eye. They are more complicated to manufacture than you might think. They must be light weight, having a minimum of structure to reduce weight, but they must be sturdy and give the appearance of substance. They must be built to be assembled, taken down, and reassembled over and over again, easily enough for anyone to accomplish. The dimensions must be accurate to make sure corners and edges meet properly; if not they look sloppy and make a poor impression. For example, a fabric panel for a pop-up curve involves bonding fabric to a backing sheet, cutting a precise shape with tolerances within 1/64 in., then adding hangers magnetic strips. Second, they are not mass-produced like consumer products. Generally displays are built by hand with a lot of careful work. Most are custom made to fill a specific order. With the many choices of fabric colors and several choices of fabric brands, not to mention different combinations of numbers and sizes of panels, there are too many variables for the better displays to be stock items. Third -- and this is unfortunate, but generally unavoidable -- accessory products, such as cases and lights, are made by different manufacturers than the displays. These accessories are marked up by the display manufacturers, only to be marked up again by display dealers. Displays are generally packaged to include cases and often lights. This adds significantly to the price. |
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Not if the panels magnetically attach directly to the frame. These are called hanging panels, and the dimensions must be exact. These hanging graphic panels replace the fabric panels and different makes of popups are always a little different in the size of their fabric panels.
However, if the mural panels attach to the display's fabric panels (they do not replace the fabric panels), they will probably fit onto a similar display. These are called non-hanging murals. |
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Most often, no. While the lights may be very similar, the brackets and the way they mount or connect to the display is usually unique to that type of display. When you order new lights for a display you need to know the manufacturer of your display and make sure you get a compatible bracket.
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No. The dimensions are always a little different.
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